Frequently Asked Questions (FAQs)
Shopping Information
When will my order be shipped?
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is shipped, you will receive a tracking number via email.
How much is shipping and how long will it take?
Standard shipping typically takes 7–12 business days depending on your location. Please note that delivery times may vary due to customs or local courier delays.
How can I track my order?
Once your order is shipped, we’ll send you a tracking link via email. You can also use your tracking number on our Order Tracking page.
What if I need to change my order?
If you need to modify or cancel your order, please contact us within 2 hours of placing it. After this time, we cannot guarantee changes as your order may already be in production or transit.
Payment Information
How do I place an order?
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Do you ship internationally?
We’re sorry! Please email us at support@maqmallo.com with your order number and clear photos of the damaged item. We’ll be happy to send you a replacement or issue a refund.
Why did I only receive part of my order?
To speed up delivery, items may be shipped separately from different warehouses. Don’t worry – the rest of your order is on its way!
How do I contact customer support?
You can reach our team at support@mcqmallo.com or via our Contact Us page. We typically respond within 24 hours on business days.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.